IMPRESSION

I M P R E S S I O N

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Return Policy

Return Policy

Eligibility for Support

Criterion Requirement
Timeframe Issues must be reported within 7 calendar days from the date of delivery.
Condition Products should be unused, undamaged, and in original packaging with all accessories, manuals, and documentation.
Proof of Purchase A valid invoice or receipt is required for all support requests.

Non-Returnable Items

  • Customized or specially configured products (e.g., tailored video walls or podiums)
  • Software licenses once activated
  • Products damaged due to misuse, negligence, or unauthorized modifications

Support Process

  1. Support Request: Email support@impressionsolution.in with your order ID and issue details.
  2. Verification: Our team may request photos/videos and perform remote diagnostics.
  3. Approval & Guidance: We will assign a technician/team or guide you through the resolution steps.
  4. Scheduling: Support will be scheduled based on team availability and issue severity.

Note: Where applicable, on-site visits, spare parts, or vendor RMAs will be coordinated as per warranty terms.

Warranty Claims

Products covered under warranty may be eligible for repair or replacement beyond the initial 7-day support window. Please refer to the product-specific warranty terms or contact our support team for assistance.

Contact Us

Email: support@impressionsolution.in
Phone: +91 96582 43464

Dilizen Impression Software Solution Pvt. Ltd. Plot No. 734, Saheed Nagar Bhubaneswar, Odisha 751007